Tuesday, June 27, 2017

Stuff We're Often Asked About

When we meet with folks looking for a new home cleaning service, we're often asked about several key issues and concerns. We've addressed lots of these on our Frequently Asked Questions page, but here are a few of them:

Satisfaction Guarantee

Lisa's Cleaning Services wants to be the LAST maid service you ever hire, and we guarantee you'll be happy with our work.  If you're not satisfied with any area we've cleaned, just let us know and we'll re-clean it within 24 hours - often the same day.  We want your home to be happier, healthier and !

Good Communication

We know that good, clear communication is important to you, so we’re available by phone, email, or text virtually 24/7.  (We're crazy like that.)  And because you want to know that your instructions about your house cleaning needs (written or spoken) are clearly understood and followed, our crew leaders are fluent in speaking and reading English.

Customized Cleaning Plan for Your Home and Needs

One size does not fit all, and your home is unique, so while we have a standard house cleaning checklist of work to be performed, that can only take us so far in achieving cleaning consistency from one visit to the next. That's why your special cleaning requests are logged into our software and re-printed on a customized work order that crews bring and review each time they visit your home.

Cleaning Crews Who Know You (and vice-versa)

Speaking of crews, Lisa's Cleaning Services assigns the same team leader and the same team members to clean your home each and every time we visit.  You'll get to know them, and they'll get to know your home and your special requests in order to provide quality and consistency from one visit to the next.

(We do rotate our teams for cross-training purposes, and absences do occur from time to time. However, we want you to see the same faces time and time again.)

Service Areas

We provide maid services for homes in western Wake, eastern Chatham and southern Durham counties.  This includes Apex, Cary, parts of southern Durham, northern parts of Fuquay-Varina, Holly Springs, Morrisville and parts of northern and western Raleigh.

What exactly is western Wake County? Well, think of everything west of Six Forks Road on the north side of Raleigh and northwest of Highways 401 & 42 on the south side.

Zip codes include: 27502, 27511, 27513, 27518, 27519, 27523, 27526, 27539, 27540, 27560, 27606, 27607, 27608, 27609, 27612, 27613, 27615, 27617

Still not sure?  Just give us a call at 919-656-8860, and we'll work it out.

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